Refund policy

This policy explains when and how you can request a refund for a Masareefi Pro subscription. Payments are processed by Paddle.com Market Ltd as the Merchant of Record.

If this is your first subscription and you have not made material use of Pro features, you may request a full refund within 14 days of purchase.

• Automatic renewals after the paid period ends.
• Re-subscriptions after a prior cancellation, except where required by law.
• Requests made after the 14-day first-time window has closed.

You can cancel at any time from the billing portal (More → Masareefi Pro → Manage subscription). Access remains available through the end of the current paid period; no further charges will occur after cancellation. Cancellation stops renewal; it is separate from requesting a refund of an amount already paid.

Submit your request via the in-app Feedback page, including the email on your account and the purchase date. The request may be handled through Paddle as the Merchant of Record. Eligible refunds are typically processed within a few business days; the credit appears according to your bank or payment method.

Go to Feedback

Nothing in this policy limits any mandatory rights you have under the law of your country of residence, including applicable Saudi consumer-protection rights.

See also Terms of service and Privacy policy.